Reports

End-User Reports (2025)

• • • • AI in Unified Communications: Insights, Challenges, and Future Directions
      • AI in Customer Experience: Where Are We Now, And Where Are We Going?
      • XR Transformation: Challenges, Use Cases, and the Role of AI
      • AI in Action: Insights on Tools, Adoption, and Challenges

Industry Reports (2024)

• • • • The State of UC 2024 – Understanding Industry Trends and Strategic Directions
      • The State of CX 2024 – Insights from the Customer Experience Technology Sector
      • The State of XR 2024 – Extended Reality (XR) Industry Trends

End Customer Reports

• • • • The State of UC 2024 – Hybrid Work Perceptions in Tech Leadership
      • The State of CX 2024 – Insights into Modern Contact Center Operations
      • The State of XR 2024 – Extended Reality Technology Adoption